Practice Policy

APPOINTMENTS

doctor-childWe use an appointments system at this practice and would ask you to please inform the receptionist if you need a longer appointment to discuss your health matter. If more than one family member requires attention please ensure that separate consecutive appointments are made. In the event that you are unable to keep your appointment please notify the receptionist as early as possible. Please let Reception staff know when you arrive at the surgery for your appointment.

Home visits are available at the discretion of your treating doctor. Emergency cases will be seen as required.

ACCOUNTS

Payment of your account is expected at the time of your consultation. We accept cash, cheques and most credit cards. An accounting fee will be charged for all accounts not settled at this time. Pensioners and Health Care card holders will be billed at a reduced fee. If there are special circumstances or personal hardships please discuss these with your doctor at the time of consultation.

A standard consultation at this practice costs $75.00 but delayed payment will attract an extra of $5.00. The staff at reception will be able to advise you of the current Medicare rebate for a standard consultation.

TELEPHONE CALLS

The receptionist will be able to assist you in most cases, however if you wish to speak to your doctor, he/she may have to return your call when consultations have ended.

hos3REPEAT PRESCRIPTIONS

The doctors will advise when an appointment is required, otherwise two working days notice is necessary. A small fee of $ 10 will be charged for the service. You will be required to see the doctor for an appointment if you have not done so in the last 6 months.

REFERRALS TO SPECIALISTS

If the doctor considers that a medical need exists for specialist treatment a referral will be provided. It is therefore important to make an appointment with the doctor who will discuss your problem with you and help you to decide on the appropriate course of action. Referral request over telephone will incur $10.

RECALLS

For patients who require regular check ups, immunizations and / or screening, we offer a recall service. This is done automatically unless we are advised that you would prefer not to be notified.

MEDICAL CERTIFICATES

Medical certificates are legal documents. In order to obtain a medical certificate for work a consultation with your doctor is required. It is not legal to back date a certificate.

RESULTS

Patients are required to make a follow up appointment to discuss any abnormal results. Normal and INR results can be obtained from our practice nurse.